Shipping & Handling Information
We care deeply about the safety and health of our staff and customers and have made changes to our daily workflow and our environment to ensure the cleanliness of our products and processes during this unprecedented time. At times, this may cause minor delays, however, warranted.
Additionally, while we are making every effort to ensure timely processing of all orders, the Covid-19 pandemic has caused some delays that are beyond our control, both in our supply chain and with our shipping carriers.
As our company name states, we produce 'custom' button products and other custom products using your artwork and designs. These custom products can only be produced using precise reprographic methods and require fine-tuning of various software and hardware to ensure amazing quality output. Hence, this process takes a certain amount of 'lead time' and consists of 3 parts:
Immediately after you place your order, it enters the 'Design' phase. During this time, using our free proprietary 'Artwork Management' web application (hereafter, 'artwork app'), you will share with our design team the artwork that you would like to have printed/processed on your ordered products.
Within 2-4 hours from being notified that your artwork is available, our designers will prepare your artwork into digital proofs that depict how your artwork will look on the final product(s). You will then be notified that it is ready for your review in the artwork app. After you have reviewed it and the designers have made any necessary changes, you will formally approve the proof in the app so that it can enter the next phase of processing.
As you can see, the length of this phase is not static and is determined only by how quickly you review and respond to us. Note: our design operations are only performed during regular business hours and do not operate on holidays or weekends.
- Production (a.k.a. Manufacturing)
Production begins as soon as you approve the design proof. Generally speaking, we are able to manufacture most orders within 5 business days (excluding weekends and holidays) and we often complete orders within 3-4 business days. If you need to ensure a faster production time, we offer expedited/rush options at the checkout.
As soon as your order is done production, we will ship it to you and email your tracking codes, if any. For tracking purposes, shipping begins on the day of processing the shipping, if completed before 1:00 pm EST. All orders include FREE standard ground shipping, within the continental U.S. If you need to ensure a faster delivery date, we offer expedited/rush options at the checkout.